Cancellation policy

Right of cancellation

You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the date of conclusion of the contract.

To exercise your right of cancellation, you must inform us (hellopassion GmbH, Friedrichstraße 114A, 10117 Berlin, email: finance@hellopassion.de) of your decision to cancel this contract by means of a clear statement (e.g. an email). You can use the attached sample withdrawal form for this purpose, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period expires.

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we receive notification of your withdrawal from this contract. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. 

If you have requested that the services should commence during the withdrawal period, you shall pay us a reasonable amount corresponding to the proportion of the services already provided up to the time you notify us of the exercise of the right of withdrawal in respect of this contract in comparison to the total scope of the services provided for in the contract.

Submit a Cancellation Electronically

For your own orders—provided that cancellation is currently possible—you can initiate the cancellation process digitally via your personal Order Overview. To do this, enter the Order ID (or, alternatively, the email address used when placing the order) into the 'My order/cancellation' field located in the footer of this website, and confirm by clicking the '>' button. An access link to your order details—including all available functions (such as withdrawal or returns)—will then be sent to you via email.

Alternative: Sample withdrawal form

If you wish to withdraw from the contract, please fill in the information in this template and send it to:

Email: finance@hellopassion.de

(hellopassion GmbH Friedrichstraße 114A D-10117 Berlin)

- I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

- Ordered on (*)/received on (*)

- Name of the consumer(s)

- Address of the consumer(s)

- Signature of the consumer(s) (only for paper notifications)

- Date

___________
(*) Delete as applicable.

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